Support
Need help? Reach out and we'll get back to you.
We answer most messages within 1–2 business days.
Frequently asked
How do I import a photo?
Open the Lab tab and tap Choose Photo. Pick any photo from your library — JPEG, HEIC, or RAW. Your photos stay on your device; we never upload them anywhere.
How do I change film stocks?
With a photo loaded in the Lab, swipe through the film stock row at the bottom of the screen. The look applies in real time.
How do I save my edited photo?
Tap the share icon at the top right of the Lab to export the photo at full resolution. You can save it back to Photos or share to any app.
Why does my photo look different than the live preview?
The Camera mode applies the film effect in real time using a faster preview pipeline. The Lab uses the full-quality pipeline — what you export will match the Lab look exactly.
Does Nostalgia Cam work without an internet connection?
Yes. All processing happens on your iPhone. You can shoot and edit fully offline.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.